Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection and privacy in compliance with applicable Indian laws and regulations. By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. Last updated: January 28, 2026.

Information Collection and Types of Data

We collect various types of personal information to provide you with secure and personalised gaming services. The information we collect includes both data you voluntarily provide and data automatically collected during your use of our platform.

Personal identification information includes your full name, date of birth, email address, mobile number, residential address, and government-issued identification documents such as Aadhaar card, PAN card, or passport details. We also collect financial information including bank account details, payment card information, transaction history, and details of deposits and withdrawals made on our platform.

Technical information is automatically collected when you use our services, including:

  • IP address and geolocation data
  • Device information including browser type, operating system, and device specifications
  • Gaming patterns, preferences, and session duration
  • Cookies and similar tracking technologies data
  • Network connection details and access logs

Communication records include correspondence with our customer support team, feedback, complaints, and any other communications you have with us through various channels including email, live chat, or telephone.

Purpose and Legal Basis for Data Processing

We process your personal information for specific, legitimate purposes that are necessary for the operation of our gaming platform and to comply with legal obligations under Indian law.

Account management purposes include creating and maintaining your gaming account, verifying your identity in accordance with Know Your Customer requirements, processing deposits and withdrawals, and maintaining accurate records of your gaming activities and transactions.

Service provision involves delivering our gaming services, customising your gaming experience, providing customer support, and communicating important updates about our services or changes to our terms and conditions.

Legal compliance requires us to:

  • Verify your age and eligibility to participate in online gaming
  • Comply with anti-money laundering regulations
  • Report suspicious activities to relevant authorities
  • Maintain transaction records as required by Indian financial regulations
  • Respond to legal requests from law enforcement agencies

Security and fraud prevention measures involve monitoring gaming activities for signs of fraud, collusion, or other prohibited activities, protecting against unauthorised access to accounts, and maintaining the integrity of our gaming platform.

Data Sharing and Third-Party Disclosures

We maintain strict controls over the sharing of your personal information and only disclose data to third parties when necessary for legitimate business purposes or legal compliance.

Service providers who assist in delivering our services may receive limited access to your personal information. These include payment processors who handle financial transactions, identity verification services that confirm your eligibility, customer support platforms, and technical service providers who maintain our gaming infrastructure.

Regulatory authorities may receive your information when required by law, including the Reserve Bank of India for financial compliance, state gaming authorities for regulatory oversight, tax authorities for reporting purposes, and law enforcement agencies for investigation of suspected illegal activities.

Business partners in specific circumstances may receive anonymised or aggregated data for analytical purposes, but we never share identifiable personal information with marketing partners or unrelated third parties without your explicit consent.

All third parties who receive your personal information are bound by strict confidentiality agreements and must comply with applicable data protection standards. We conduct regular audits to ensure compliance with our privacy requirements.

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security framework follows international best practices and complies with Indian data protection standards.

Technical safeguards include advanced encryption protocols for data transmission and storage, secure socket layer technology for all financial transactions, multi-factor authentication systems, regular security updates and patches, and continuous monitoring for security threats and vulnerabilities.

Physical security measures protect our servers and data centres through:

  • Restricted access to data storage facilities
  • 24/7 security monitoring and surveillance
  • Environmental controls to protect equipment
  • Backup power systems and disaster recovery protocols
  • Regular security assessments and penetration testing

Administrative controls ensure that only authorised personnel have access to personal information on a need-to-know basis. All employees undergo background checks and receive regular training on data protection requirements and security procedures.

We maintain incident response procedures to quickly address any potential security breaches and will notify affected users and relevant authorities within the timeframes required by applicable law.

User Rights and Data Control

You have significant rights regarding your personal information, and we provide mechanisms to exercise these rights in accordance with Indian privacy laws and regulations.

Access rights allow you to request copies of all personal information we hold about you, understand how your data is being processed, and receive information about third parties who have received your data. You can access much of this information directly through your account dashboard.

Correction and update rights enable you to modify inaccurate or incomplete personal information. You can update most information through your account settings, or contact our support team for assistance with changes that require verification.

Data portability allows you to request your personal information in a structured, machine-readable format that can be transferred to another service provider, subject to technical feasibility and legal requirements.

Deletion rights include the ability to request removal of your personal information when:

  • The information is no longer necessary for its original purpose
  • You withdraw consent for processing
  • Your information has been unlawfully processed
  • Legal obligations require erasure

However, we may retain certain information when required by law or necessary for legitimate business interests such as fraud prevention, regulatory compliance, or dispute resolution.

To exercise any of these rights, contact our data protection team through the methods specified in this policy. We will respond to requests within thirty days and may require identity verification to protect your privacy.

Cookie Policy and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and analyse platform performance. We provide clear information about our cookie practices and obtain your consent where required.

Essential cookies are necessary for basic platform functionality, including maintaining your logged-in status, remembering your preferences, ensuring security of transactions, and preventing fraud. These cookies cannot be disabled without affecting core platform operations.

Performance cookies help us understand how users interact with our platform by collecting anonymised information about page visits, time spent on different sections, and user navigation patterns. This data helps us improve platform performance and user experience.

Functional cookies remember your preferences and settings to provide a personalised experience, including language preferences, display settings, and gaming preferences that enhance your user experience across sessions.

You can manage cookie preferences through your browser settings or our cookie management tool. However, disabling certain cookies may limit platform functionality and affect your gaming experience.

We also use similar technologies such as web beacons, pixel tags, and local storage to complement cookie functionality and provide seamless service delivery across different devices and sessions.

International Data Transfers and Cross-Border Processing

While we primarily store and process data within India, certain business operations may require international data transfers to ensure service continuity and access to specialised technical services.

When we transfer personal information outside India, we implement appropriate safeguards to ensure your data receives equivalent protection to that provided under Indian law. These safeguards include contractual protections, adequacy determinations, and certification schemes recognised by Indian authorities.

Third-party service providers located outside India must demonstrate compliance with data protection standards equivalent to Indian requirements and agree to contractual terms that protect your personal information according to our privacy standards.

We maintain records of all international data transfers and regularly review the necessity and adequacy of protection measures. Users will be notified of significant changes to international data transfer practices that may affect their personal information.

Cross-border data processing is conducted only when necessary for legitimate business purposes such as technical maintenance, customer support, fraud prevention, or regulatory compliance, and is subject to the same security and confidentiality requirements as domestic processing.

Policy Updates and Contact Information

We regularly review and update this Privacy Policy to reflect changes in our practices, legal requirements, and industry standards. Significant changes will be communicated through prominent notices on our platform and direct communication to registered users.

Minor updates that do not materially affect your rights or our data processing practices may be implemented with updated posting dates. We encourage regular review of this policy to stay informed about how we protect your personal information.

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, contact our dedicated privacy team through the following channels:

  • Email our data protection officer for detailed privacy inquiries
  • Use the secure messaging system in your account dashboard
  • Contact our customer support team via live chat or telephone
  • Submit written correspondence to our registered business address

We are committed to addressing privacy concerns promptly and transparently. All privacy-related inquiries receive priority attention and are handled by trained specialists who understand both technical and legal aspects of data protection.

This Privacy Policy is governed by Indian law, and any disputes will be resolved through appropriate legal channels within Indian jurisdiction. By continuing to use our services, you acknowledge your understanding and acceptance of these privacy practices.